You have been hired as a new chief executive officer (CEO) for a 320-bed acute care hospital with outpatient centers.

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New CEO for a 320-bed acute care hospital with outpatient centers Essay Assignment Paper

You have been hired as a new chief executive officer (CEO) for a 320-bed acute care hospital with outpatient centers.

The Dietary Department delivers meals to the wrong floor/unit. By the time the patient is correctly located, the meal is received cold.
The Pharmacy Department routes medicines to the wrong patient floor/unit.
The Transcription Department sends reports (dictated by the physicians and transcribed by the department) to the wrong floor/unit.
An accounting error occurs, in which the patient is incorrectly charged for days in the wrong unit (e.g., charged for ICU versus 3-West)
Departmental activity (relating to the budget) reports are compromised, which results in departments being incorrectly credited or not credited for work and services provided.
As this has resulted in numerous complaints and poor service outcomes, the hospital’s CEO is quite concerned and has asked you to chair a CQI project team to address this problem. You have collected the following data for the month of June:

 

ICU 35 3
PCU 30 4
OBS 20 1
3-West 55 10
2-West 49 7
1-West 47 5
3-East 35 4
2-East (Peds) 23 2
1-East (OB) 25 1
Answer the following questions:

 

Using the data above, describe at least two CQI tools that will you use to present your data and highlight the issues at your first team meeting in order for your team members to understand the extent and focus of the problem?

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